By using this website, you agree to abide by the terms and conditions set forth by Tiwari Masala Company.
2. Definitions
"Seller," "we," "us," or "our" refers to Tiwari Masala Company, the operator of this e-storefront platform.
"Customer," "you," or "your" refers to the user of this website and potential buyer of our products.
"Product(s)" refers to the food items, spices, or related goods offered for sale on our website.
3. Ordering and Payment
3.1. Product Information: We strive to provide accurate descriptions, pricing, and availability. However, we reserve the right to correct any errors or update information at any time without prior notice.
3.2. Order Acceptance: Your order is an offer to purchase our products. We reserve the right to accept or reject any order, especially in cases of suspected fraud or error.
3.3. Payment: Payments must be made using the methods listed on our website. Secure processing is handled by trusted third-party providers.
4. Shipping and Delivery
4.1. Shipping: We will make reasonable efforts to deliver products to the address you provide. Delivery times and charges may vary. We are not liable for delays caused by third-party couriers.
4.2. Risk of Loss: The risk of loss passes to you upon delivery of goods to the shipping carrier.
5. Product Warranty Responsibility
5.1. Tiwari Masala Company offers products sourced directly from reputed suppliers. We do not manufacture every product ourselves. Any warranties, if applicable, are provided by the original manufacturers.
5.2. Tiwari Masala Company makes no express or implied warranties. We are not liable for product issues, defects, or dissatisfaction arising from use or consumption.
Please refer to the packaging or contact the respective brand/manufacturer for warranty or quality-related concerns. We will help facilitate contact where possible, but do not assume responsibility for such matters.
6. Product Depiction Disclaimer
6.1. All images shown on our website are for illustrative purposes. Actual product appearance, color, size, or packaging may vary due to batch variations or updates. Such differences do not constitute grounds for claims.
7. Returns and Refunds
7.1. Damaged or Incorrect Products: If you receive a defective, damaged, or incorrect item, you may request a return or refund.
7.2. Time Frame: You must raise a return request within 2 days of receiving the product.
7.3. Refunds will be processed within 7 working days after approval.
8. Privacy
8.1. Your personal information is handled according to our Privacy Policy. By using this website, you agree to the collection and use of your data as described in that policy.
9. Intellectual Property
9.1. All content on this website including text, images, logos, and design is the property of Tiwari Masala Company and protected by applicable copyright laws.
10. Limitation of Liability
10.1. Tiwari Masala Company shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the website or consumption of our products.
11. Changes to Terms
11.1. We reserve the right to update these terms at any time. Changes will be effective upon posting on the website.
12. Governing Law and Jurisdiction
12.1. These terms are governed by the laws of Hyderabad, India. All disputes will be subject to the jurisdiction of the courts in Hyderabad.